ob Title: Client Relationship Manager – Luxury Maison (Flagship Store, Old Bond Street, London)
Salary: – Negotiable depending on experience (VERY Competitive)
We are seeking an experienced Client Relationship Manager to join a leading global luxury house at its new flagship store opening soon on old Bond Street in london. Reporting directly to the Client Relationship Director, you will play a pivotal role in shaping VIP client engagement and driving exceptional service standards across the Maison.
Key Responsibilities:
• Lead and develop a team of Client Relationship Specialists, ensuring excellence in client service and loyalty
• Support and execute strategic initiatives to strengthen VIP engagement and retention
• Build meaningful, long-term relationships with top-tier clients, including UHNW and VIP clientele
• Leverage CRM insights to drive commercial performance and coordinate high-value appointments
• Develop and deliver innovative client experiences, events, and engagement opportunities
• Uphold the Maison’s brand values with professionalism, discretion, and attention to detail
About You:
• Proven experience managing client development teams in luxury retail or high-end services
• Exceptional clienteling skills with a high-touch, personalised approach
• Strong strategic and commercial mindset, with experience using CRM and reporting tools
• Calm, solutions-oriented, and able to thrive in a fast-paced, high-profile environment
• Warm, approachable, and highly professional, able to build trust with diverse clientele
360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.
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