Client Advisor

Location: Milan – Quadrilatero della Moda

The Offer

• Salary up to €26,000 gross annual salary, depending on experience
• Attractive benefits package and bonus scheme
• Full-time contract – 40 hours per week

Key Responsibilities

• Maintain an up-to-date knowledge of collections and demonstrate strong product expertise, with a proactive approach to achieving and exceeding KPIs
• Support daily boutique operations in collaboration with the team and management, ensuring high standards across the sales floor, stockroom and Visual Merchandising, in line with company guidelines
• Deliver an exceptional level of customer service, with a strong focus on CRM, clienteling and after-sales activities
• Act as a Brand Ambassador, building and maintaining long-term relationships with both new and existing clients

Requirements

• Minimum 2 years’ experience within premium or luxury fashion
• Proven experience working with KPIs, CRM and client appointments
• Excellent command of English

About the Brand

Prestigious international luxury fashion brand with a strong heritage and distinctive identity. Renowned for its refined aesthetic, exceptional quality and attention to detail, the brand combines timeless elegance with a contemporary approach, creating a highly personalised and sophisticated client experience.

This is an urgent vacancy – if this position is of interest, please apply now with your updated CV for an immediate interview.

Due to a high response, we can only contact shortlisted candidates who meet the criteria above.

360 Talent is a high-end retail recruitment firm providing strategic solutions to connect high-calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.

Explore all our latest opportunities and industry updates on our website and follow us on LinkedIn, Facebook, Instagram & TikTok!
INDSJ

Client Advisor | Luxury Beauty & Fragrance

Milan 

Offer

• Basic annual salary of up to €32K, depending on experience.
• Attractive commission scheme and employee benefits.

The Opportunity

We are looking for an experienced Client Advisor to join a prestigious luxury beauty and fragrance brand in the heart of Milan. With a strong heritage and a reputation for exceptional craftsmanship, the brand combines tradition and innovation to create highly personalised and memorable client experiences.

As a true Brand Ambassador, you will embody the brand’s values and heritage, guiding clients through its world of luxury beauty and fragrance. Your product expertise, storytelling ability and commercial mindset will play a key role in building client loyalty and driving boutique performance.

Key Responsibilities

• Deliver an exceptional and personalised client experience, consistently reflecting the highest standards of luxury service.
• Achieve and exceed individual sales targets and KPIs, contributing to the overall performance of the boutique.
• Develop and maintain long-term client relationships through proactive clienteling and effective use of CRM tools.
• Share the brand’s heritage, craftsmanship and product expertise, providing tailored beauty and fragrance recommendations.
• Identify and maximise sales opportunities through cross-selling and a consultative approach.
• Act as a true Brand Ambassador, representing the brand’s values and identity at all times.

Profile

• Minimum 3 years’ experience in luxury retail, premium beauty, fragrance or cosmetics.
• Proven track record of achieving and exceeding sales targets and commercial KPIs.
• Excellent communication, storytelling and interpersonal skills, with a strong client-first mindset.
• Solid experience in CRM and clienteling, with the ability to develop long-term relationships with a discerning clientele.
• Fluent in English and Italian; additional languages are highly appreciated.
• Proactive, adaptable and commercially driven, with the ability to thrive in a fast-paced luxury retail environment.

This is an urgent vacancy – if this position is of interest, please apply now with your updated CV for an immediate interview.
Due to a high response, we can only contact shortlisted candidates that fit the criteria above.
360 Talent are a high end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.
Explore all of our latest opportunities and industry updates on our website & find us on LinkedIn, Facebook, Instagram & TikTok!

INDSJ